Privacy Policy
SIBL Securities Limited we respects the privacy and confidentiality of information provided by our clients, investors, visitors, and users of our website and digital platforms.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use the SIBL Securities website, online services, digital trading platforms (OMS), and related services.
By accessing or using our website and services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on the services you use, we may collect information including:
Name and contact information
Mobile number and email address
National Identification (NID) or other identification information
Date of birth and other KYC information
Bank account and payment-related information
BO Account and trading account information
Trading and transaction-related information
Login and account-access information
IP address, browser type, device information, and operating system
Website usage, access logs, and technical information
Information submitted through forms, applications, enquiries, complaints, or other communications
We collect and process information only to the extent reasonably necessary for providing our services, meeting regulatory obligations, maintaining security, and conducting our business activities.
2. How We Use Your Information
We may use collected information to:
Open, maintain, and administer client and BO accounts
Provide brokerage, trading, and related services
Process and execute client instructions and transactions
Verify identity and perform KYC and due diligence
Comply with applicable laws, regulations, regulatory directives, and requirements
Maintain records required by regulatory and statutory authorities
Communicate with clients regarding accounts, transactions, services, notices, and important updates
Provide customer support and respond to enquiries and complaints
Detect, prevent, and investigate fraud, unauthorized activities, and security incidents
Improve our website, digital platforms, systems, and services
Conduct internal monitoring, risk management, audit, and compliance activities
Fulfil legal, regulatory, judicial, or governmental requirements
3. Regulatory and Legal Disclosure
As a regulated capital market intermediary, SIBL Securities Limited may be required to provide or disclose relevant information to Bangladesh Securities and Exchange Commission (BSEC), Dhaka Stock Exchange PLC (DSE), Central Depository Bangladesh PLC (CDBL), other applicable regulatory or statutory authorities, law-enforcement agencies, courts, or other authorized entities where required or permitted by applicable law or regulation.
BSEC's regulatory framework includes the regulation of stock exchanges and securities-market intermediaries, while CDBL BO-account operations are governed by applicable depository laws, regulations, bye-laws, and operating instructions.
4. Information Security
SIBL Securities Limited takes reasonable administrative, technical, and organizational measures to protect client and user information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore take appropriate precautions to protect their login credentials, passwords, OTPs, and other confidential information.
SIBL Securities will not normally ask clients to disclose their passwords or authentication credentials through unsolicited communications.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, security, user experience, analytics, and performance.
Cookies may help us understand how visitors interact with our website and enable certain website features.
You may configure your browser to restrict or disable cookies. However, doing so may affect the functionality of certain website features.
6. Third-Party Services
Our website or digital platforms may contain links to third-party websites, services, or platforms.
SIBL Securities Limited is not responsible for the privacy practices, content, security, or policies of third-party websites. Users are encouraged to review the privacy policies of such third parties before providing personal information.
7. Data Retention
We retain personal and transactional information for as long as reasonably necessary to provide our services and fulfil applicable legal, regulatory, accounting, audit, compliance, and record-keeping requirements.
Certain records may therefore be retained for periods prescribed by applicable laws, regulations, regulatory directives, or internal policies.
8. Client Responsibilities
Clients are responsible for ensuring that information provided to SIBL Securities Limited is accurate, complete, and up to date.
Clients must also maintain the confidentiality of their account credentials and immediately notify SIBL Securities if they suspect unauthorized access, misuse, or compromise of their account.
9. Children's Privacy
Our services are intended for individuals who are legally eligible to use the relevant financial and capital-market services. We do not knowingly collect personal information from individuals who are not legally eligible to use such services.
10. Changes to This Privacy Policy
SIBL Securities Limited may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or regulatory framework.
Any updated version will be published on this website with the revised effective or updated date.
11. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or the handling of your information, please contact:
SIBL Securities Limited
Email: info@siblsl.com
Phone: +88-02-223355395-6
Address: Head Office: 15,Dilkusha,(3rd floor), Motijheel C/A, Dhaka-1000, Bangladesh.